Support

Contact Support

Submit account, subscription, connection, and refund requests through the user panel. Keep the issue details and follow-up replies in one ticket, making it easy to add information and track progress.

User Panel

Describe the issue → Add details → Check for replies

Support Tickets

Use a ticket for missing plans, pending payment confirmation, failed subscription imports, connection issues, or refund requests. Sign in, open the support section, and provide a subject and a clear description.

Response times depend on the issue, the information provided, and the time needed to investigate. There is no fixed response time. Check your ticket for replies and provide any requested details.

Open Support Tickets

Public Contact Channels

Email

No public support email is currently available. For account or order issues, use the panel ticket system. Do not send payment records or account details to unverified addresses.

Telegram

No public Telegram contact is currently available. Keep ongoing issues in the original ticket to avoid splitting the conversation across channels.

Before You Submit

Include the relevant details for your issue. A clear description is more helpful for troubleshooting than submitting the same request multiple times.

Connections & Clients

Include your platform, the error shown in the client, the selected route's region and type, and when the issue occurred. Mention whether other routes have the same issue and whether you have tried reconnecting or updating the subscription.

Keep the error message visible in screenshots, but hide subscription links and tokens. Do not share your account password or full subscription URL.

Connection Help →

Orders, Billing & Refunds

Include the plan, order status, and payment method. If payment is pending confirmation, provide the order ID and a relevant payment screenshot if needed. Hide any personal information unrelated to the issue.

VPNJK offers 14-day no-questions-asked refunds. To request one, state your request and the relevant order in a ticket. See the Terms of Service for details, and check the original ticket for updates.

View Terms of Service →

Following Up

Keep the original ticket as your point of contact. Reply to it to add details or screenshots and receive updates on the outcome.

Once submitted, return to the ticket list to confirm your request was saved. While you wait, review the Setup Guide and Help Center to check how to get your subscription, import it into a client, and switch routes.

When you receive a reply, follow the instructions and report whether anything has changed. If the issue persists, list the steps you have tried and their results. This gives the support team clear details to investigate, rather than a brief reply like “It still doesn’t work.”